How it Works

How It Works

 

Pricing Questions

1. How can I get a quote for cleaning my home?
We make it very simple. Just visit our booking page and enter the required information. You will get a quote instantly.

2. Free parking is NOT available in my complex. Is this added to the cost of my cleaning?
Yes. In instances where we are required to pay for parking, this fee is added to the total for your cleaning.

3. Is a tip already included in the cost of my cleaning?
No. All of our pricing does not include any tips or gratuity.

4. Am I expected to tip my cleaning crew?
While your cleaning crew will definitely appreciate any gratuity for a job well done, it is not required.

5. I have decided that I want to tip my cleaning crew. What amount is customary?
We get this question all the time. While there is no magic number, those who choose to tip generally give around $5 – $20 per maid.

6. Do you offer discounts for regular cleanings?
We sure do! We offer discounts for weekly, biweekly, and triweekly service

What Is Your Refund Policy?

While we do not provide refunds, we will do everything in our power to provide you with the best cleaning experience possible. So if for any reason you are unhappy, just call or send us an email within 48 hours of your service and we’ll send someone out to make things right. That’s our promise to you!

1. Do I need to provide any of the needed equipment or supplies?
No. We bring everything needed to provide you with a great cleaning experience.

2. What type of cleaning products do you use?
We use a combination of green and traditional cleaning products. We prefer to use traditional products in bathrooms as that is the best way of disinfecting surfaces. For customer who prefer green products to be used exclusively, that’s not a problem! Just let us know and we can accommodate your needs.

3. What if I have specific product that I would like your cleaning staff to use? Can I
provide it to them?
More than likely. While these decisions are made on a case by case basis, we can more than likely accommodate your needs.

DOWN PAYMENT:

To Book our Services – We require 50% NON REFUNDABLE DOWN Payment. Again, if you have complaints with our service, Please contact us within 24 hours, So we can reschedule to complete the job to satisfy your needs.

Unless you are invoiced monthly, full payment is required upon completion of the cleaning service.

CANCELLATIONS AND RE-SCHEDULING:

You’re welcome to cancel or re-schedule with at least 24 hours notice. We plan our schedule ahead of time, and our staff depends on the regular income of a full schedule. When you cancel on short notice, we still need to compensate our staff fairly. When we schedule your cleaning job we reserve that time for you and you alone, and turn other business away.

We charge $80 missed appointment fee for late cancellations or late re-schedules.

ARRIVAL TIME:

Estimated Arrival Time: We’ll give you an estimated window of arrival. Our staff will call to let you know if they’re significantly off schedule (more than a half hour early or late). While we schedule for travel time, we can’t control traffic conditions, and earlier clients’ appointments may take more or less time than scheduled, or be cancelled.

OFFICE / COMMERCIAL CLEANING QUOTE:

1. How can I get a quote for the cleaning of my office / commercial location?
We try to make this as easy as possible. You can either call our office (612-807-9446) or fill out the quote form on our commercial cleaning page. Once we have that information,
Excellent Cleaningz representative will contact you within 24 hours to provide you with a
ball park estimate. If that estimate sounds good to you, we will then need to schedule a short site visit in order to finalize that quote.

2. Do you require any contracts for your reoccurring commercial cleaning services?
Yes. Our reoccurring commercial cleaning services require a 6 month commitment. Don’t
worry though. We allow you to try our services without any commitment for 30 days. If you would like to continue working with us after that 30 trail period, only then does the 6 month commitment come into play.