Frequently Asked Questions
Learn more about our business and how we work through our collection of frequently asked questions. Contact us with any additional questions, as we are happy to help.
How often should I get my property cleaned?
We advise our clients to have their homes cleaned at least once every two weeks. If you are moving into a new place however, we advise that you make use of our Move-In Cleaning Service.
How long with the cleaning take?
We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning. We clean until we are finished for a standard home and within reason. For special cases or extremely large homes, we may adjust the estimate and price for fairness.
How should I prepare for a cleaning?
Prior to the arrival our cleaning crew, we request that you pick up toys, clothes, and other clutter. If you have pets, please find them a comfortable spot to stay in. As for cleaning materials and equipment, we will be providing our own so you don’t have to worry about them.
How do I know your staff is trustworthy?
Excellent Cleaningz employs professionals who have been expertly trained to take care of your home. Our company is also licensed, insured, and bonded, guaranteeing the utmost safety of your home and loved ones.
How do I get started?
It’s as easy as giving us a call!
The first thing we will do is visit your home to discuss your individual cleaning needs, and to give you a free estimate.
We will provide you with a comprehensive list of our wide range of services, so that you may choose what you’d like us to do for you.
Together we will create a work order tailored to your specific requests, and you will be provided with a copy. This is not a contract, but merely another way to guarantee you our personalized, consistent, and timely service.
Do I have to sign a contract?
No. There are no contracts to sign. We are happy to earn your business each time we clean.
Will I always have the same house cleaner?
We want you to enjoy the kind of continuity in your service that allows you to never think twice about it. We make every effort to send the same cleaner to your home for each visit.
Our goal is to provide you with consistency no matter what; even if circumstances demand a staffing change. Every employee is extensively trained to utilize the same efficient, effective cleaning techniques.
We begin our relationship with you by visiting your home and creating a customized work order for your needs, so that you can always count on receiving the same great, personalized service to which you’re accustomed.
What makes our services different than others?
Excellent Cleaningz is unique, Like an independent cleaner, our PROs work alone or in small teams. We get to know you and your home. But unlike the independent cleaner, Excellent Cleaningz is the employer and handles all the training, payroll withholding taxes, and workers compensation. Excellent Cleaningz is the best of both worlds, personal yet professional.
Will I have the same cleaning Pro?
We always try to send the same cleaning PRO to your home for each visit. Sometimes that’s not always possible due to illness, vacations or days off. But don’t worry! If your regular PRO is out, we will send another amazing PRO who has gone through extensive training. You can rest assured your home will be consistently cleaned, each and every time.
Do I need to be home?
No, you don’t need to be home if wish to be gone during the appointment. Most of our customers entrust us with a key or garage code – which are kept secure. Otherwise, you can provide us with another method of access to your home and we’ll lock up when we leave.
How do you get in?
Most people give us a key or a code to access the home. We tag the keys with a random number. No name or address is on the key, so it can only be tracked by our office. It is very secure.
Are you insured and bonded?
Yes. Anyone working in your home should be bonded and insured for your protection.
How many people do the cleaning?
We have individuals as well as 1-2 person teams depending on what the job requires.
What products do you use?
We have a variety of products and eco-friendly products, as well as ones to successfully get the job done. We can also use your products if you wish.
Will I have a regular schedule?
Yes. You will always know what day your home is being cleaned.
Do you do special projects?
We can do many extra projects. Just let us know what your needs are.
Are the individuals sub-contractors or employees of Excellent Cleaningz Service?
All of our staff are employees of Excellent Cleaningz Service. All taxes, social security, workman’s compensation and liability insurance are paid by Excellent Cleaningz.
Is laundry service available?
Yes, we do only washing and folding linens and towels.
Do you do green cleaning?
We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge.
Should I leave a tip?
Tipping is at your discretion. It is not expected, but gratefully accepted by your housekeeper.
What if I am not pleased with my cleaning?
If you are home during our visit please complete a final walk through with your housekeeper and inspect our work. Please point out any concerns at this time. Your housekeeper will correct those issues at no additional charge. Dismiss your housekeeper when you are completely satisfied as we do not offer refunds nor credits. If you were not home and you are not satisfied with our home cleaning service, simply notify us within 24 hours. We will re-clean the area at no additional charge, providing you did not cap the maximum time to be spent in your home.
What is our guarantee?
If you are not fully satisfied with our work, we will arrange to re-clean your home within 24 hours at no extra charge.
We know the importance of a clean home environment. That is why we are dedicated to improving the appearance of your home with our thorough, detailed, professional and personalized services.
Are you pet friendly?
Yep – we love pets!!
How will communication be handled if I decide to hire your service?
We are available anytime via phone or e-mail. If not picked up on the first ring, all phone calls (and all e-mail) are returned promptly.
Do you offer gift cards or certificates?
Of course! Just contact us and we’ll help you figure out the appropriate amount for the gift card.
What if I need to change the day or time of my house cleaning?
Simply call or email the office and let us know. We will gladly reschedule for you. Remember, your housekeeper is reserved exclusively for your scheduled appointment. Please provide 48 hours notice to avoid any cancellation/rescheduling fees.
$80 – for cancellation fee if not notified within24 hours – Remember, your housekeeper is exclusively reserved for your appointment.
What if I forget to disarm my security system?
Our maids are prohibited from remaining in a home when the alarm is triggered. You may consider assigning a code for our entry. This code may be kept on file for emergency purposes only if you prefer. Codes are not included on paperwork for your peace of mind.
What if I accidentally lock you out but still need my house cleaned?
We urge all customers to ensure a definite means of home entry to eliminate additional fees. If your team is unable to enter your home upon arrival we charge a $49 Lock Out Fee. Remember, your housekeeper is exclusively reserved for your appointment. We cannot guarantee to return the same day if we have been locked out.