Call Us Today! 612-807-9446|info@excellentcleaningz.com
FacebookTwitterLinkedInInstagramEmail

FAQs

What if I had issues with my cleaning?

2020-09-26T19:24:45+00:00

If you are home during our visit please complete a final walkthrough with your housekeeper and inspect our work. Please point out any concerns at this time. Your housekeeper will correct those issues at no additional charge. Dismiss your housekeeper when you are completely satisfied as we do not offer refunds nor credits. If you were not home and you are not satisfied with our home cleaning service, simply notify us within 24 hours. We will re-clean the area at no additional charge, providing you did not cap the maximum time to be spent in your home.

What if I had issues with my cleaning?2020-09-26T19:24:45+00:00

Should I leave a tip for the cleaners?

2020-06-09T18:42:42+00:00

Tipping is at your discretion. It is not expected, but gratefully accepted by your housekeeper.

Should I leave a tip for the cleaners?2020-06-09T18:42:42+00:00

Do you do laundry?

2020-06-09T18:23:34+00:00

Yes, we do only washing and folding linens and towels.

Do you do laundry?2020-06-09T18:23:34+00:00

Do you do green cleaning?

2020-06-09T18:42:31+00:00

We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge.

Do you do green cleaning?2020-06-09T18:42:31+00:00

Do you do special projects?

2020-06-09T18:42:27+00:00

We can do many extra projects. Just let us know what your needs are.

Do you do special projects?2020-06-09T18:42:27+00:00

What products do you use?

2020-06-09T18:37:42+00:00

We have a variety of products and eco-friendly products, as well as ones to successfully get the job done. We can also use your products if you wish.

What products do you use?2020-06-09T18:37:42+00:00

How do you get in my home?

2020-06-09T18:42:19+00:00

Most people give us a key or a code to access the home. We tag the keys with a random number. No name or address is on the key, so it can only be tracked by our office. It is very secure.

How do you get in my home?2020-06-09T18:42:19+00:00

Do I need to be home?

2020-06-09T18:41:22+00:00

No, you don’t need to be home if you wish to be gone during the appointment.  Most of our customers entrust us with a key or garage code – which is kept secure.  Otherwise, you can provide us with another method of access to your home and we’ll lock up when we leave.

Do I need to be home?2020-06-09T18:41:22+00:00

What makes your service different than others?

2020-06-09T18:42:12+00:00

Excellent Cleaningz is unique, Like an independent cleaner, our PROs work alone or in small teams. We get to know you and your home. But unlike the independent cleaner, Excellent Cleaningz is the employer and handles all the training, payroll withholding taxes, and worker's compensation. Excellent Cleaningz is the best of both worlds, personal yet professional.

What makes your service different than others?2020-06-09T18:42:12+00:00

Will I always have the same cleaner?

2020-06-09T18:40:04+00:00

We always try to send the same cleaning professional to your home for each visit. Sometimes that’s not always possible due to illness, vacations, or days off. But don’t worry! If your regular cleaner is out, we will send another amazing cleaner who has gone through extensive training. You can rest assured your home will be consistently cleaned, each and every time.

Will I always have the same cleaner?2020-06-09T18:40:04+00:00
Go to Top