FAQs

What cities do you offer services in?

2021-08-23T20:23:14+00:00

Our cleaning services are available to individuals and businesses in Minneapolis, Coon Rapids, Blaine, Plymouth, Saint Paul, Mounds View, Brooklyn Park, Brooklyn Center, New Hope, Falcon Heights, Arden Hills, Shoreview, Minnetonka, Edina, Fridley, New Brighton, Saint Anthony, Columbia Heights, and Roseville.

What cities do you offer services in?2021-08-23T20:23:14+00:00

How many people perform my cleaning?

2020-09-26T18:52:05+00:00

We have individual as well as 1-2 person cleaning teams depending on what the job requires.

How many people perform my cleaning?2020-09-26T18:52:05+00:00

Are your cleaners sub-contractors or employees?

2020-09-26T18:54:16+00:00

All of our cleaning staff are employees of Excellent Cleaningz Service. All taxes, social security, workman’s compensation, and liability insurance are paid by Excellent Cleaningz.

Are your cleaners sub-contractors or employees?2020-09-26T18:54:16+00:00

How will communication be handled if I hire you?

2020-09-26T18:55:23+00:00

We are available anytime via phone or e-mail.  If not picked up on the first ring, all phone calls (and all e-mail) are returned promptly. You will receive a text message when we are on the way to your home for your cleaning each time.

How will communication be handled if I hire you?2020-09-26T18:55:23+00:00

What if I accidently lock you out but still need my house clean?

2022-02-22T08:44:59+00:00

We urge all customers to ensure a definite means of home entry to eliminate additional fees. If your team is unable to enter your home upon arrival we charge a $49 lock-out fee. Remember, your housekeeper is exclusively reserved for your appointment. We cannot guarantee to return the same day if we have been locked out. 

What if I accidently lock you out but still need my house clean?2022-02-22T08:44:59+00:00

What if I forget to disarm my security system?

2020-09-26T19:21:29+00:00

Our cleaners are prohibited from remaining in a home when the alarm is triggered. You may consider assigning a code for our entry. This code may be kept on file for emergency purposes only if you prefer. Codes are not included in paperwork for your peace of mind.

What if I forget to disarm my security system?2020-09-26T19:21:29+00:00

What if I need to change the day or time of my cleaning?

2020-06-09T18:43:03+00:00

Simply call or email the office and let us know. We will gladly reschedule for you. Remember, your housekeeper is reserved exclusively for your scheduled appointment. Please provide 48 hours notice to avoid any cancellation/rescheduling fees. $80 – for a cancellation fee if not notified within 24 hours – Remember, your housekeeper is exclusively reserved for your appointment.

What if I need to change the day or time of my cleaning?2020-06-09T18:43:03+00:00

Do you offer gift cards or certificates?

2020-09-26T19:22:32+00:00

Of course! Just contact us and we’ll help you figure out the appropriate amount for the gift card.

Do you offer gift cards or certificates?2020-09-26T19:22:32+00:00

Are You Pet Friendly?

2022-02-22T09:05:33+00:00

Yep – we love pets!!

Are You Pet Friendly?2022-02-22T09:05:33+00:00

Do you have guarantee?

2020-09-26T19:23:58+00:00

If you are not fully satisfied with our work, we will arrange to re-clean your home within 24 hours at no extra charge. We know the importance of a clean home environment. That is why we are dedicated to improving the appearance of your home with our thorough, detailed, professional and personalized services.

Do you have guarantee?2020-09-26T19:23:58+00:00
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